Dates for delivery are estimates only and are not guaranteed. Time is not of the essence in relation to such dates. They are also subject to any matter beyond our reasonable control. If a delivery requires a signature to confirm receipt, it is your responsibility to ensure that there is someone at the delivery address to sign for the products when delivered. It is also your responsibility to collect the products from any postal collection depot and/or arrange an alternative delivery date if you are not available to sign for the products. We are not responsible for safe delivery of goods because we do not ship the products directly. If the products are not delivered, arrive late, or are damaged in transit, you must take this up with the carrier. We will provide you with their contact details upon request. If for any reason payment in full is not made, we may withhold or suspend delivery of the products.
Remote Areas, Townships, Regions, Mines, Chain Stores, Farms, Power Stations, Plots, Embassy, Government buildings or long waiting periods for our couriers may attract additional surcharge fees. Clients will be notified before shipping and given the option to accept the additional surcharge or cancel their order.
We are confident that you will be satisfied with the products you have ordered. As a result, except as set forth herein, we offer you a full refund of the price you have paid for the products if you are dissatisfied, although we may deduct from the refunded purchase price any shipping and handling charges. In order to qualify for a refund, you must provide us all the information we ask for, and comply with all other terms specified on this website for such purpose. Refunds are limited to a single month supply per customer/household. In order to be eligible for a refund, your membership may be cancelled. All claims for mug damaged must be reported within 48 business hours of the member receiving the it (excluding weekends and holidays). We are unable to assist with requests that fall outside of this timeframe. To claim your refund under this guarantee, please contact us in our message tab
The provision of products and services is subject to availability. If products are out of stock, we will inform you as soon as possible. You will be given the option of waiting until the products are in stock or of canceling your order. We are able to process cancellation requests via message portal